Refund policy

At Fiore by Malar, we are committed to delivering premium-quality products and ensuring customer satisfaction. While we do not offer refunds, we do allow exchanges under certain conditions outlined below.

1. Refund Eligibility

• Refunds are not available.
• We only offer exchanges or store credit under approved conditions.
• Refunds will not be issued for customer errors or preference changes.

2. Exchange Eligibility

You may request an exchange under the following conditions:

• Damaged Products: Must provide valid photo or video proof via email.
• Size Issues: Exchange is possible in case of wrong size is received or if the item doesn't fit.

3. Exchange Conditions

To be eligible for an exchange:

• Unboxing Video Required: A clear, continuous unpacking video must be submitted showing the issue.
• Product Condition: The item must be unused, with original tags and packaging intact.
• Request Period: Must initiate the request within 48 hours of receiving the product.
• Inspection: Returned items are inspected before approval for exchange or store credit.

4. Exchange Process

• Initiate Request: Email us at fiorebymalar@gmail.com within 48 hours of delivery with:
  • Order number
  • Description of the issue
  • Unboxing video proof
• Authorization: Once approved, our support team will provide return instructions.
• Shipping Back:
  • Customers must ship the product back at their own cost using a trackable method.
  • We are not liable for any damage during return shipping.
• Inspection & Approval:
  • Upon receipt, we inspect the item to verify the reported issues.
  • If approved, the exchange/replacement is processed.

5. Replacement or Store Credit

• Approved exchanges will be replaced with the same item, a similar item (subject to availability), or store credit.
• Replacements are shipped within 5 business days post-approval.
• Store credit will be issued within 24 hours of inspection approval.

6. Non-refundable / Non-Exchangeable Items

• Custom-altered or personalized products cannot be exchanged or returned.
• Products damaged due to customer handling are not eligible for exchange.
• Orders with incorrect details submitted by the customer are not eligible unless the item is returned in unused, original condition and passes inspection.

7. Cancellation Policy

• Order cancellations are accepted within 24 hours of placing the order.
• Email cancellation requests to fiorebymalar@gmail.com with your order number.
• No cancellations will be entertained after 24 hours, as processing/shipping begins.
• No cancellation fee applies within the valid timeframe.

8. Support & Processing Timelines

• All return/exchange requests are reviewed within 1 business day.
• Our support team will guide you through the entire process promptly.

Contact Us

For any assistance, please reach out to:

📧 fiorebymalar@gmail.com.